FAQs

HOW DO I OPEN A CREDIT ACCOUNT?

Opening a credit account with Yellow Hire is as easy as 1, 2, 3! At Yellow Hire we aim to take the hassle out of hiring, that is why we offer our customers the option of opening a 30-day credit account with us! To open a credit account, follow these three easy steps:

1. At the bottom of this page, you will find a link to the Credit Account Application or click here.
2. Fill out our application form, make sure you have your business details on hand!
3. Enjoy our quick approval with your account being opened within 30 minutes! (Within normal business hours.)

If you need any assistance, our team is just a phone call away, give us a call!

CAN I RETURN EQUIPMENT TO A DIFFERENT BRANCH?

Yes, you can! In order to facilitate the return of equipment to a different branch, we kindly request that you promptly inform the hiring branch. This will enable us to efficiently coordinate with the off-hire branch for a smooth receipt of the equipment.

Note: Some additional charges may apply as machinery may need to be transported to branch of origin. 

WHAT DO I DO WHEN I AM RETURNING EQUIPMENT OUTSIDE NORMAL BUSINESS HOURS?

Not a problem, our team is always here to help! If you are planning on returning equipment outside Yellow Hire’s normal business hours (7am – 5pm, Monday – Friday) or you are running late, we ask that you contact our Branch Manager to make sure that someone is there to off-hire the equipment or offer alternate arrangements.

CAN I HIRE AN ATTACHMENT ON ITS OWN?

Have the machine, but need an attachment? We have you covered. We offer a range of attachments for hire. For our full range of attachments click here.

THE EQUIPMENT NEEDS REPAIRS, WHAT DO I DO?

While we maintain all our equipment in line with stringent servicing and maintenance guidelines, we understand that machines are operating in all types of conditions and on occasion need repairs. That is why Yellow Hire has a Field Service Team to attend sites to rectify these issues as quickly as possible. If you need to contact our Field Service Team, give us a call!

CAN I HIRE EQUIPMENT ON A TRAILER?

Yes, you can! However, you must have the appropriate licence and your vehicle must meet legal towing requirements. Your vehicle must also be fitted with required towing equipment and meet the required towing capacity of the equipment.

CAN I ARRANGE MY OWN TRANSPORT?

Certainly! We absolutely encourage customers who are able to transport the equipment themselves or arrange their own transportation. However, we kindly request that you get in touch with our branch managers beforehand to ensure that the transport you organise complies with the specific requirements for loading and transporting our equipment.

Transport must be registered, roadworthy, meet or exceed capacity requirements equipment to be transported, have fixed loading ramps for self-loaded equipment, transport insurance and adequately licenced driver/operator.

Alternatively, our staff are more than happy to organise your transport and take the hassle out of haulage!

DO I NEED TO CLEAN THE EQUIPMENT BEFORE IT IS RETURNED?

No, we can handle the cleaning of our machines! However, to ensure the efficient and safe transport of our equipment, and to meet legal requirements, it is imperative that all equipment is returned in a “shovel clean” condition. This means that any excess mud, clay and rocks etc. must be removed so that there is no risk of debris falling onto the road or traffic during transportation.

Transportation of equipment covered in loose debris is extremely dangerous for fellow road users and incurs significant fines from road authorities and makes all in the chain liable for any damages or injures incurred.

Failure to return the equipment in this condition may result in additional cleaning charges to be incurred and any fines may also be passed back to you, the customer.

HOW DO I SHOVEL CLEAN A MACHINE?

Shovel cleaning is an essential process that involves the removal of excess mud, clay and rocks form various components such as tracks, buckets and undercarriage. To clean the machine all you need is a shovel to remove large chunks of dirt, clay and rock from the equipment.

Note: Shovels are not to be used to clean panels and glass etc.

DO I HAVE TO RE-FUEL THE MACHINE?

Yes! We kindly request that you make sure to refill the equipment with fuel before returning it. In the event that you forget to do so, please note that an additional fuel charge will be applied, in accordance with the terms outlined in your hire contract.

WHAT IS YOUR MINIMUM HIRE PERIOD?

We offer our equipment on daily, weekly, or monthly rates. Our equipment can be hired for any duration, with some of our equipment on long term contracts of up to 3 years!

ARE YOU OPEN ON THE WEEKEND?

At Yellow Hire we encourage our staff to have a work-life balance that is why our operating hours are Monday to Friday, 7am to 5pm. Should you wish to collect or return equipment outside our normal business hours, we ask that you contact our Branch Manager to make alternate arrangements.

WHAT ARE THE PAYMENT OPTIONS AND WHEN DO I NEED TO PAY?

Catering to the diverse needs of our customers, we offer both Cash Accounts and Credit Accounts for equipment hire.

Our Cash Accounts are ideal for those who occasionally rent equipment, requiring a prepayment for their hire.

On the other hand, our Credit Accounts cater to businesses of all sizes, with customers receiving an invoice at the end of their hire period. For long-term hires, we offer the convenience of monthly invoicing.

Interested in opening a credit account? It is easy with our quick approval, complete an application by clicking here.

CAN I EXTEND THE HIRE TERM?

Need the machine longer? Not a problem, contact the hiring branch to find out the availability of the equipment. While we always like to accommodate all our customers needs, we cannot always guarantee that a machine will be available if you are planning on extending the hire.

We recommend when booking in our equipment that you notify the hiring branch that there is a possibility that you will need the machine longer, that way our team can check in with you closer to your hire end date.

WHY WORK FOR YELLOW HIRE?

Whether it is a role in our Head Office or one of our Branches we are all here to make a positive impact.

When you join our team, you really do become part of something bigger. We are for our people, our customer, and the communities we work and live in. You will be backed up by a world class team of experienced people and as part of our team, you will be inspired to learn and grow. It’s more than a job, it’s about making a positive difference in everything we do.

Our team members are the driving force behind our culture, a culture where success is determined by our customers level of satisfaction.

HOW DO I FILL THE WATER TRUCK USING THE SELF FILL OPTION?

Our water trucks have various fill options. One of those is the self fill option. This is when a hose with a foot valve is connected to our water truck to pump water into the truck.

Please note if you are using the self fill option, there must be water in tank so that the system can be primed.

For step by step guidance on the self fill option, watch the video below. Alternatively you can give our team a call or check out the manual that is supplied in each of our trucks.